Mr. Schmitty came across an error on our phone/digital cable/internet line bill today. We have a package deal for the three services from a certain company, I'll call Berizon. Heh.
For some reason, since July, we have been charged an extra $15.00 for a movie package we never ordered. I never picked up on it because quite frankly, I never scrutinize the bills that closely. I really just don't have the time.
I'm a utility companies favorite customer. Unless I see a tremendous difference in a month to month bill, I really don't look further than the "pay this amount" line.
Perhaps this is why we can't seem to get a grip on our budget. I'm an idiot when it comes to knowing what is a good price and what isn't. I'm trying to change that, the recent economy issues are giving me that wake up call.
So, Mr. Schmitty called Berizon and spoke with a good 'ole customer service rep. I could tell from his side of the conversation that this rep actually knew what she was doing.
Can I get an Amen?
I sat and listened to my husband speak to the girl on the phone. His voice just dripped with sugary sweetness. This is how I knew he was conversing with a female. Had he been speaking to a man, his voice would have taken on a deeper, more manly tone. I chuckled to myself.
He was put on hold for a few minutes while the rep checked on our bill.
"Wow, honey, aren't you all sweet and polite!" I teased, "You should talk to ME like that on the phone!"
He replied, "I'm being nice because she's being really helpful and she's not being a bitch."
Sometimes it's just best to keep your mouth shut.